jaya8 Privacy Policy

1. Introduction

Welcome to jaya8 — Bangladesh's trusted online casino and sports betting platform. At jaya8, we are committed to protecting the privacy and security of every user who visits or registers on our platform. This Privacy Policy outlines the types of personal information we collect, how we use it, how it is stored, and the rights you have as a user.

By accessing or using jaya8's website and services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. We encourage you to read this document carefully and in full before creating an account or making a deposit.

2. Information We Collect

jaya8 collects information from you in three broad categories: information you provide directly, information collected automatically when you use our services, and information obtained from third parties for verification purposes.

Information You Provide Directly

• Full name, date of birth, and gender
• Email address and mobile phone number
• Residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• National ID or passport details for identity verification (KYC)
• Payment information such as your bKash or Nagad mobile account number

Information Collected Automatically

• IP address and approximate geolocation data
• Device type, operating system, and browser version
• Pages visited, session duration, and in-app navigation patterns
• Betting history, game activity, and transaction logs

Information from Third Parties

• Identity verification data from KYC service providers
• Fraud risk scores and anti-money-laundering (AML) check results
• Payment confirmation data from bKash, Nagad, Rocket, and banking partners

3. How We Use Your Information

jaya8 uses the personal data we collect for specific, lawful purposes that are essential to providing our services. We do not use your information for any purpose beyond what is described in this policy. The primary uses include:

• Account registration, verification, and ongoing account management
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay
• Personalising your gaming and betting experience on jaya8
• Communicating platform updates, bonus offers, and promotional notifications
• Complying with responsible gaming obligations and age verification (21+ only)
• Detecting, preventing, and investigating fraud, money laundering, and other illegal activity

4. Data Sharing and Disclosure

jaya8 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share data with trusted partners only in the following limited circumstances:

• Payment processors (bKash, Nagad, Rocket, Visa, Mastercard) to complete financial transactions securely
• KYC and identity verification providers to confirm user age and identity as required by our responsible gaming commitments
• Law enforcement authorities, regulatory bodies, or courts when legally compelled to do so

All third-party partners are contractually bound to handle your data with appropriate confidentiality and security measures, and to use it solely for the stated purpose. We do not permit any third party to use your information for purposes unrelated to our service delivery.

5. Cookies and Tracking Technologies

jaya8 uses cookies and similar tracking technologies to enhance your browsing experience and to ensure our platform operates correctly. Cookies are small text files placed on your device when you visit our site. We use the following types:

• Strictly necessary cookies — required for login sessions, security tokens, and core platform functionality
• Performance cookies — help us understand how users interact with jaya8 pages so we can improve load times and navigation
• Preference cookies — remember your language choice, currency settings, and selected game categories for a smoother return experience

You may disable non-essential cookies through your browser settings at any time. However, disabling strictly necessary cookies may affect the performance of our platform and some features may not function as intended. We do not use advertising tracking cookies or share behavioural data with ad networks.

6. Data Security

jaya8 implements industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our platform is protected by SSL (Secure Socket Layer) encryption, which ensures that all data transmitted between your device and our servers is fully encrypted in transit.

Access to your personal data within our organisation is restricted on a strict need-to-know basis. Our team members who handle personal data are trained in data protection best practices. Despite these safeguards, no system can guarantee absolute security. If you suspect any unauthorised activity on your jaya8 account, please contact our support team immediately at [email protected].

7. Data Retention

jaya8 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required to fulfil the purposes described in this policy — including our legal, accounting, and regulatory obligations. When your data is no longer required, we delete or anonymise it securely. You may request deletion of your account and associated data by contacting our support team, subject to our legal retention requirements.

8. Your Rights

As a user of jaya8, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected] and we will respond within a reasonable timeframe:

• Right of access — request a copy of the personal data we hold about you
• Right of rectification — request correction of any inaccurate or incomplete information
• Right of erasure — request deletion of your data where there is no compelling reason for its continued processing
• Right to restrict processing — request that we limit how we use your data in certain circumstances
• Right to withdraw consent — withdraw any previously given consent for data processing at any time, without affecting the lawfulness of prior processing

Please note that exercising certain rights may affect your ability to use some or all of our services. For example, if we cannot retain the minimum information required for identity verification and responsible gaming compliance, we may be unable to maintain your account.

9. Third-Party Services and Links

jaya8 may integrate third-party game providers such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming to deliver our gaming library. These providers operate under their own privacy practices and may independently process data relating to game outcomes and session activity. jaya8 is not responsible for the privacy practices of external game providers.

Our platform may include links to informational or promotional content. Any third-party site you visit via such a link is governed by its own privacy policy. We strongly recommend reviewing the privacy notices of any external service you choose to access.

10. Children's Privacy and Age Restriction

jaya8 is strictly an adult-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered or provided personal data, we will promptly close that account and delete all associated information. Parents and guardians are encouraged to use appropriate parental controls to prevent minors from accessing online gambling platforms.

11. Changes to This Privacy Policy

jaya8 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, applicable laws, or the features and services we offer. When we make material changes to this policy, we will update the "Last Updated" date shown at the top of this page and, where feasible, notify registered users via email or an in-platform notification.

Your continued use of jaya8 after any changes take effect constitutes your acceptance of the revised Privacy Policy. We recommend checking this page periodically so you remain informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how jaya8 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected]